Contact Network System (“Company,” “we,” “us,” or “our”) explains in this Privacy Policy how we collect, use, disclose, and safeguard information when you use our website, mobile applications, and services (the “Services”). If you do not agree, do not use the Services.
1. Information we collect
1.1 Information you provide
We collect information you give us when you:
- Create or manage an account: name, email address, phone number, company or team name, billing address, and payment information.
- Use the Services: contacts, phone numbers, message and call content, notes, tags, follow-up settings, campaign data, and other content you upload or create.
- Contact us: information in support requests, feedback, and other communications.
1.2 Information collected automatically
When you use the Services, we may collect:
- Device information: device type, operating system, device identifiers, browser type, and mobile network information.
- Usage data: pages and features used, and other interaction data needed to operate the product.
- Log data: IP address, access times, referring URLs, and system activity.
- Location: general location inferred from an IP address. The mobile app does not require precise location.
- Cookies: cookies and similar technologies on the website to keep you signed in and understand how the site is used.
1.3 Information from others
We may receive information from service providers that help us deliver the Services, such as payment processors and telecommunications providers, and from integrations you choose to connect.
2. How we use your information
We use information to:
- Provide, maintain, and improve the Services, including contacts, follow-up, SMS, email, and phone calls;
- Process payments, send billing notices, and manage subscriptions;
- Send service messages, security alerts, and support replies;
- Operate AI-assisted follow-up, drafts, and recommendations that you choose to use;
- Understand how the Services are used and keep them reliable;
- Detect fraud, abuse, and security issues; and
- Comply with law and enforce our Terms of Service.
We send marketing email only where allowed, and you can opt out of marketing messages. Service and account messages are not marketing.
4. Your rights and choices
Depending on where you live, you may request access to, a copy of, correction of, or deletion of personal information we hold about you. You may also object to or restrict certain processing, and withdraw consent where we rely on it.
4.1 Account deletion
You may request deletion of your Contact Network System account and the personal information associated with it by emailing legal@contactnetworksystem.com. We will delete the account and associated personal information unless we must keep specific records for legal, security, billing, or dispute reasons. Export any contacts or messages you need before you ask us to delete the account.
4.2 Marketing and cookies
You can opt out of marketing email by using the unsubscribe link or contacting us. Browser settings can limit cookies. Blocking cookies may affect sign-in on the website.
Our Services do not currently respond to “Do Not Track” signals.
5. Data retention
We keep information for as long as needed to provide the Services, maintain your account, comply with law, resolve disputes, and enforce our agreements. When it is no longer needed, we delete or de-identify it. Message logs may be kept for delivery, troubleshooting, and telecommunications compliance.
6. Data security
We use technical and organizational measures designed to protect information, including encryption in transit, access controls, and monitoring. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. International transfers
We are based in Canada. Information may be processed in Canada and in other countries where we or our service providers operate. Those countries may have different data-protection laws. Where required, we use appropriate safeguards for international transfers.
8. California privacy rights
If you are a California resident, you may request to know, correct, or delete personal information, and you will not be discriminated against for exercising those rights. We do not sell or share personal information as those terms are defined by the California Consumer Privacy Act. To make a request, email legal@contactnetworksystem.com.
9. European and UK privacy rights
If you are in the European Economic Area, the United Kingdom, or Switzerland, you may access, correct, delete, or receive a copy of your personal data, object to or restrict processing, and withdraw consent. You may also complain to a supervisory authority. We process personal data to perform our contract with you, for legitimate interests such as securing and improving the Services, to comply with law, and, where required, with consent.
For contact records you upload, you decide why and how that information is used, and we process it to provide the Services. You are responsible for notices, consents, and requests from your own contacts.
10. Children’s privacy
The Services are not for anyone under 18. We do not knowingly collect personal information from children. If we learn that we have, we will delete it. Contact us if you believe we have collected information from a child.
11. Third-party links and services
The Services may link to or rely on third parties, including carriers, email providers, payment processors, and app stores. Their privacy practices are their own. Review their policies before you use them.
12. Messages and calls
When you use messaging or calling:
- Content is transmitted through telecommunications partners so it can be delivered;
- We keep message and call records as needed to provide the Services and meet compliance obligations;
- Contact information you store is used for the follow-up and communications you authorize;
- We expect use of the Services to follow applicable telecommunications rules, including CASL, the TCPA, and carrier requirements; and
- You are responsible for having permission to contact people and for honoring opt-out and STOP requests.
13. Changes to this policy
We may update this Privacy Policy. We will post the new version on this page and change the “Last updated” date. If a change is material, we may also notify you by email or in the product. Continued use after the update takes effect means you accept the revised policy. If you do not agree, stop using the Services.
14. Contact us
Questions about this Privacy Policy or a privacy request can be sent to:
Contact Network System
Email: legal@contactnetworksystem.com
Ontario, Canada